This policy covers Nothinq's own fee: the Basic, Plus and Pro plans and Founding member. Paid plans are sold by Paddle, our merchant of record, so refunds go back through Paddle to the way you paid. Paid plans aren't on sale yet; this is the policy they open with.
14 days, no questions asked
- Your first payment for a plan: a full refund if you ask within 14 days of paying, for any reason.
- Founding member: a full refund if you ask within 14 days of paying. The membership ends with the refund.
- Yearly renewals: a full refund if you ask within 14 days of the renewal.
Monthly renewals and cancelling
- Cancel any time from Settings → Account → Manage plan. Your plan stays active to the end of the month you paid for, and nothing renews after that.
- A monthly renewal isn't refunded once it has started, unless something went wrong: you were charged twice, charged after cancelling, or Nothinq didn't work for you. Write to us and we'll put it right.
What we can't refund
AI usage, storage and Puter's own plans are billed by Puter, to your own Puter account, under Puter's terms. Nothinq never takes that money, so it can't refund it: ask Puter.
If we end your plan
If we stop Nothinq or end your plan for any reason other than abuse or breaking the plan terms, we refund the part you haven't used.
How to ask
Email support@nothinq.studio with your Puter username and the order number on your Paddle receipt, or reply to the receipt itself. We reply within 24 hours. Once a refund is approved, Paddle sends it back to the card or account you paid with; how long it takes to show depends on your bank.
Your rights under the law
Where the law gives you more, such as a right to cancel within 14 days in the EU and the UK, you get it. Nothing in this policy takes away rights you have under consumer law.